Cici Terms of Service

Terms of Service

Last Updated: March 27th, 2024

Welcome to Cici!
1. Your Relationship With Us
2. Accepting these Terms
3. Changes to these Terms
4. Your Account with Us
5. Your Access to and Use of Our Services
6. We Own the Services
7. Input and Output
8. Third Party LLMs (Large Language Models) and Services
9. Third Party Bots
10. Intellectual Property Infringement
11. Feedback
12. Indemnity
13. Exclusion of Warranties
14. Limitation of Liability
15. Payment
16. Termination
17. Other Terms

1. Your Relationship With Us
Welcome to Cici (the “Service”)! Cici is a service that enables you to explore and interact with chatbot(s). The bots may be powered by third-party Large Language Models (“LLMs”).
Cici is provided by SPRING (SG) PTE. LTD. ,with its address at 77 ROBINSON ROAD #06-03，ROBINSON 77，SINGAPORE (068896) (email: feedback@ciciai.com ). ,or one of its affiliates (“SPRING (SG) PTE. LTD.”, “we” “us”, “our”). For purposes of these Terms, “you” and “your” means you as the user of the Services.

You are reading these Terms of Service (together with the Community Guidelines these “Terms” ), which govern the relationship and serve as an agreement between you and us and set forth the terms and conditions by which you may access and use the Service and our related websites, applications, products, services, software, tools, content and documentation (collectively, the “Services”).

Our Services are provided for private and non-commercial use. We make no warranty that the Services are available or will continue to be available in certain jurisdictions. The functions or features of the Services may also vary in different jurisdictions.

These Terms form a legally binding agreement between you and us. Please take the time to read them carefully.

2. Accepting these Terms
By accepting these Terms, you confirm that you can form a binding contract with SPRING (SG) PTE. LTD., that you accept these Terms and that you agree to comply with them. Your access to and use of our Services is also subject to our Privacy Policy, the terms of which can be found directly on the Service. By using the Services, you also agree to be bound by our Privacy Policy. If you access or use the Services from within a jurisdiction for which there are separate supplemental terms, you also hereby agree to the supplemental terms applicable to users in each jurisdiction as outlined below, and in the event of a conflict between the provisions of the "Supplemental Terms – Jurisdiction-Specific" that are relevant to your jurisdiction from which you access or use the Services, and the rest of these Terms, the relevant jurisdiction’s "Supplemental Terms – Jurisdiction-Specific" will supersede and control with respect to the relevant jurisdiction. If you do not agree to these Terms, you must not access or use our Services.

If you are accessing or using the Services on behalf of a business or entity, then (a) “you” and “your” includes you and that business or entity, (b) you represent and warrant that you are an authorized representative of the business or entity with the authority to bind the entity to these Terms, and that you agree to these Terms on the entity’s behalf, and (c) your business or entity is legally and financially responsible for your access or use of the Services as well as for the access or use of your account by others affiliated with your entity, including any employees, agents or contractors. You can accept these Terms by accessing or using our Services. You understand and agree that we will treat your access or use of the Services as acceptance of these Terms from that point onwards.

3. Changes to these Terms
We may amend these Terms from time to time, for instance when we update the functionality of our Services, when we combine multiple apps or services operated by us or our affiliates into a single combined service or app, when there are regulatory changes. We will use commercially reasonable efforts to generally notify all users of any material changes to these Terms, such as through a notice on our Service, however, you should look at these Terms regularly to check for such changes. We will also update the “Last Updated” date at the top of these Terms, which reflects the effective date of such Terms. Your continued access or use of the Services after the effective date of the new Terms constitutes your acceptance of the new Terms. If you do not agree to the new Terms, you must stop accessing or using the Services.

4. Your Account with Us

To access or use some of our Services, you may create an account with us and log in to your account. If you don't log in your account, some features will be unavailable. When you create your account, you must provide accurate and up-to-date information. It is important that you maintain and promptly update your details and any other information you provide to us in connection with your account and keep such information current and complete.

It is important that you keep your account verification code confidential and that you do not disclose it to any third party. If you know or suspect that any third party knows your password or has accessed your account, you must notify us immediately at: feedback@ciciai.com

You agree that you are solely responsible (to us and to others) for the activity that occurs under your account.

We reserve the right to disable your user account at any time, if you have failed to comply with any of the provisions of these Terms, or if activities occur on your account which, in our sole discretion, would or might cause damage to or impair the Services or infringe on or violate any third party rights, or violate any applicable laws or regulations.

If you no longer want to use our Services, and would like your account deleted, contact us at: feedback@ciciai.com, we will provide you with further assistance and guide you through the process, or you can delete your account on the setting page of our Service. Once you choose to delete your account, you will not be able to reactivate your account or retrieve any of the content or information in connection with your account.

You may use your phone number to register an account. One phone number can only be used for registering one account. If you have deleted your account, you may be permitted to register a new account by using the same phone number.

5. Your Access to and Use of Our Services

You shall not and shall not permit or assist anyone to:

use the Services or Output to develop applications, products, services or models competing with the Services or us;
use the Services for the purpose of engaging or assisting in illegal or high risk activities, such as:

military and warfare;
development of weapons, explosives, or dangerous materials;
management or operation of critical infrastructure (e.g., transportation, energy);
creation or distribution of controlled substances or services;
solicitation or distribution of information in connection with dangerous activities that may lead to serious injury or death or self-harm; or
activities with high risk of economic harm (e.g., gambling, automated determinations of eligibility for credit, employment or educational institutions);

use the Services for political purposes (e.g., building conversational or interactive chatbots for political campaigning or advocacy or lobbying purposes);
use the Services for fraudulent, misleading or deceptive activities, including but not limited to passing off or representing chatbot-generated answers as human-generated, plagiarism or academic dishonesty, disinformation, scams or phishing;
use the Services to send any form of unauthorized or unsolicited messages including advertising, promotional materials or spam;
use the Services to generate, express or promote content or a chatbot that:

is hateful, defamatory, offensive, abusive, tortious or vulgar;
is deliberately designed to provoke or antagonize another or is bullying or trolling another;
may harass, intimidate, threat, harm, hurt, scare, distress, embarrass or upset another;
is discriminatory such as discriminating another based on race, gender, sexuality, religion, nationality, disability or age;
is pornographic, obscene, or sexually explicit (e.g., sexual chatbots);
facilitates, promotes, incites or glorifies violence or terrorist/extremism content;
exploits, harms, or attempts to exploit or harm or minors or exposes minors to such content; or
are designed to specifically appeal to or present a persona of any person under the age of 18;
would constitute, encourage or provide instructions for a criminal offence; or
impersonates or is designed to impersonate a celebrity, public figure or a person other than yourself without clearly labelling the content or chatbot as "unofficial" or "parody", unless you have that person's explicit consent.

use the Services in a manner that may create a conflict of interest or undermine the purposes of the Services;
use the chatbots or the Services in an automated fashion (e.g., which results in exceeding any limit on rates (to the applicable extent) , as we may provide from time to time);
use Input or generate Output containing viruses, trojans, worms, logic bombs or other materials that are malicious or harmful;
use the Services in any manner that may infringe on, misappropriate or violate any rights of any person (including celebrity) or entity, including in any manner that may infringe on any copyright, trade mark, patent, or other intellectual property or other legal rights (including the right of publicity or proprietary) of any third party (e.g., use of any Input that you are not properly licensed or otherwise qualified to provide);
use the Services in any manner that may infringe on the privacy of any third party, such as unlawfully collecting or disclosing personal identifiable information or educational, financial, or other protected records, such as addresses, phone numbers, email addresses, number and feature in the personal identity document (e.g., National Insurance numbers, passport numbers) or credit card numbers;
use the Services to engage in professional activities, offer professional advice, including without limitation:

engaging in unauthorized practice of law;
offering tailored legal, financial, medical/health advice without being reviewed by a qualified person; or
making high-risk government decisions (e.g., law enforcement).

reverse engineer, disassemble, decompile or otherwise attempt to discover the source code or underlying technologies, algorithms, models of the Services or the chatbots;
rent, lease, distribute, license, transfer or sell, the Services or any part thereof, or incorporate the Services into any other program or product;
gain or attempt to gain unauthorized access to the Services, interfere with or attempt to interfere with the proper working of the Services, or bypass any measures we may use to prevent or restrict access to the Services, or disrupt or damage any part of the Services;
interfere with or attempt to interfere with, damage or disrupt any network, server, computer, or database connected to the Services, or violate any terms, policies or procedures thereof;
use or attempt to impersonate us, another user or any other person (living or dead) or entity, including using another’s account without authorization;
remove copyright or other proprietary notations from Output ; or
extract Output or content from the Services by ways not expressly permitted by us, including scraping (e.g., model scraping such as use of prompts and Output to train an AI model), web data extraction or harvesting by using any automated or programmatic method.

In addition to the above, your access to and use of the Services must, at all times, be compliant with applicable laws and regulations. If you breach these Terms or violate applicable laws, we may suspend or terminate your account or access to the Services with or without notice without any liabilities to us.

6. We Own the Services

The Services are owned by us. We and our licensors own all right, title and interest in and to the Services, and reserve all right, title and interest other than the limited license expressly granted to you under these Terms.

Subject to your compliance of these Terms, we grant to you a non-exclusive, limited, non-transferable, non-sublicensable, revocable right to access and use the Services for your personal and non-commercial use. You acknowledge and agree that we may terminate the license granted to you at any time for breach of these Terms or for any other reason upon a written notice to you, to the extent permitted by local law.

7. Input and Output

During your use of the Services, you may submit prompts, text, audios or other content or materials (“Input”) to the Services, and receive response or other output generated based on or in response to your Input (“Output”). Between you and us, you own your Input, subject to the license granted to us hereunder. We do not claim ownership of the Output.

We will use your Input and the Output to provide, maintain, operate, develop or improve the Services or the underlying technologies supporting the Services. By using Cici, you hereby grant to us, our affiliates and our third party partners (“SPRING (SG) PTE. LTD. Parties”) an unconditional, irrevocable, non-exclusive, royalty-free, sublicensable, transferable, perpetual and worldwide licence, to the extent permitted by local law, to reproduce ,use,modify your Input and Output in connection with the provision of the Services or SPRING (SG) PTE. LTD. Parties’ respective operation of their businesses. For the avoidance of doubt, the rights are granted on a “royalty-free” basis meaning that you are granting to SPRING (SG) PTE. LTD. Parties the right without the obligation to pay royalties, fees or other payments to you or to any third party, to the extent permitted by local law.

You represent and warrant that you own or have necessary license, authorization or clearance to submit your Input to the Services, and to grant to SPRING (SG) PTE. LTD. Parties the right in accordance with these Terms. You shall only be responsible for ensuring that your Input is non-infringing and complies with applicable laws and regulations as well as these Terms. You shall indemnify, defend and hold harmless SPRING (SG) PTE. LTD. Parties against any claims arising from or in connection with your Input and the Output.

By submitting Input to the Services, you waive any and all rights of privacy, publicity, moral rights or any other rights of a similar nature in connection with your Input, or any portion thereof, and you agree not to assert, support, maintain or permit any action based on any such right that you may have in or with respect to any Input you submit to or through the Services, to the extent permitted by the applicable law.

You shall not submit confidential information or personal data as Input to the Services. You expressly acknowledge and agree that we don’t have any confidential obligations or personal data towards any of your Input. We may disclose your Input for complying with applicable laws and regulations, enforcing these Terms, preventing fraud, fixing security or technical issues or in other circumstances we deem necessary as per the applicable law.

Given the nature of machine learning and artificial intelligence, chatbots available on Cici may provide incorrect, fake or false Output. The Output is provided for general information and reference purposes only. The Output is not intended to amount to information or advice on which you should rely. You should evaluate the accuracy of any Output as appropriate for your use case. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the Output. We make no representations, warranties, guarantees or conditions that any Output is authentic, accurate, verifiable, reliable, complete or up-to-date and disclaim any and all representations, warranties, guarantees and conditions of any nature for the Output, expressly or implied.

Output generated for you is not unique. The chatbots may generate the same or similar output for different users.

8. Third Party LLMs(Large Language Models) and Services

The Services may include third party services. You acknowledge and agree that third party services are provided to you by applicable third party service providers. You are subject to and shall comply with additional terms and conditions (e.g., user terms, acceptable use policies, content policies) published or otherwise made available by the applicable third parties. To the fullest extent permitted by laws, any dispute you have with any third party arising out of your use of the Services is directly between you and such third party, and you irrevocably release SPRING (SG) PTE. LTD. Parties from any and all claims, demands,fines,indemnifications and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such dispute.

9. Third Party Chatbots

Notwithstanding the generality of the foregoing, as mentioned, the chatbots may be powered by third parties. Your Input and other communications with us will be shared with third parties (e.g., for the chatbot to generate the Output for you). Cici does not provide and is not responsible for the Output generated or other content available from these chatbots. You acknowledge that we have no obligation to pre-screen, monitor, review, or edit any Output or other content or services provided by or through such third party chatbots. You acknowledge and agree that your use of the third party chatbots will be subject to additional and separate terms and conditions appliable for such third party chatbots (e.g., certain chatbot may reject to generate Output to you if your Input is illegal or contain improper content).

If you use the Services to upload to Cici or otherwise share any chatbot or information which has been powered, generated or supplied by (or on behalf of) a third party, then, without limitation to clause 5 above, you represent and warrant that:

you (or a third party acting on your behalf) have provided all necessary transparency notices, and have all necessary rights, permissions and lawful bases (including consent, if and where required) required by applicable laws and regulations in order to (i) share with us the chatbot or information and (ii) permit use of the chatbot or information in accordance with these Terms;
you (or a third party acting on your behalf) have taken all steps to ensure that nothing in the chatbot or information will infringe on, misappropriate or violate any rights of any person (including celebrity) or entity, including in any manner that may infringe on any copyright, trademark, patent, or other intellectual property or other legal rights (including the right of publicity or proprietary) of any third party; and
you (or a third party acting on your behalf) have taken all steps to ensure that nothing in the chatbot or information infringes on the privacy of any third party; and
use of the chatbots and information as set out in these Terms otherwise complies with all applicable laws and regulations.

10. Intellectual Property Infringement

We respect intellectual property rights and ask you to do the same. We reserve the right, with or without notice, at any time and in our sole discretion to block access to and/or terminate the accounts of any user who infringes on or is alleged to infringe on any copyrights or other intellectual property rights, or publicity rights, to remove infringing content or chatbot or take other actions against infringers as we deem appropriate.
If you find inappropriate response, Output or chatbot that violates applicable laws and regulations, or if you believe that your intellectual property rights have been infringed, please contact us at: feedback@ciciai.com .
Written claims alleging copyright infringement must include the following information:

• a physical or electronic signature of the person authorized to act on behalf of the owner of the copyright interest;
• a description of the copyrighted work that has been infringed, and state the rights secured over the same;
• a description of the infringing material and where the same is located on the site;
• address, telephone number, and e-mail address of the copyright owner or its agent;
• a statement by you that you have certain knowledge that the disputed use is not authorized by the copyright owner, its agent, or the laws; and
• a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.

11. Feedback

While we continually work to develop and evaluate our own product ideas and features, we pride ourselves on paying close attention to the interests, feedback, and suggestions we receive from the users. If you choose to contribute by sending us or our employees any ideas for products, services, features, modifications, enhancements, response, refinements, technologies, strategies, or product/feature names, or any related documentation, artwork, computer code, diagrams, or other materials (collectively, the “Feedback”), then regardless of what your accompanying communication may say, the following terms will apply, so that future misunderstandings can be avoided. Accordingly, by sending Feedback to us, you agree that:

i. we have no obligation to review, consider, or implement your Feedback, or to return to you all or part of any Feedback for any reason;
ii. Feedback is provided on a non-confidential basis, and we are not under any obligation to keep any Feedback you send confidential or to refrain from using or disclosing it in any way; and
iii. You irrevocably grant us perpetual and unlimited permission to reproduce, distribute, create derivative works of, modify, publicly perform (including on a through-to-the-audience basis), communicate to the public, make available, publicly display, and otherwise use and exploit the Feedback and derivatives thereof for any purpose and without restriction, free of charge and without attribution of any kind, including by making, using, selling, offering for sale, importing, and promoting commercial products and services that incorporate or embody Feedback, whether in whole or in part, and whether as provided or as modified, to the extent permitted by the applicable law.

12. Indemnity

YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS US, OUR PARENTS, SUBSIDIARIES, AFFILIATES, LICENSORS AND THIRD PARTY PARTNERS, AND EACH OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS AND ADVISORS FROM ANY AND ALL CLAIMS, LIABILITIES, LOSSES, DAMAGES, COSTS, AND EXPENSES, INCLUDING, BUT NOT LIMITED TO, ATTORNEYS’ FEES AND EXPENSES, ARISING OUT OF A BREACH BY YOU OR ANY USER OF YOUR ACCOUNT OF THESE TERMS OR THE TERMS AND CONDITIONS OF THE THIRD PARTY LLMS, YOUR VIOLATION OF APPLICABLE LAWS AND REGULATIONS OR THIRD PARTY RIGHTS, YOUR FRAUD OR OTHER ILLEGAL ACTS, OR YOUR INTENTIONAL MISCONDUCT OR GROSS NEGLIGENCE, TO THE EXTENT PERMITEED BY THE APPLICABLE LAW.

13. Exclusion of Warranties

NOTHING IN THESE TERMS SHALL AFFECT ANY STATUTORY RIGHTS THAT YOU CANNOT CONTRACTUALLY AGREE TO ALTER OR WAIVE AND ARE LEGALLY ALWAYS ENTITLED TO AS A CONSUMER.

THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS AND WE MAKE NO WARRANTY, REPRESENTATION OR CONDITION TO YOU WITH RESPECT TO THEM, WHETHER EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED TERMS AS TO SATISFACTORY QUALITY, FITNESS FOR PURPOSE OR CONFORMANCE WITH DESCRIPTION. IN PARTICULAR, WE DO NOT REPRESENT OR WARRANT TO YOU THAT:

• YOUR USE OF THE SERVICES WILL MEET YOUR REQUIREMENTS;
• YOUR USE OF THE SERVICES OR ANY PART THEREOF WILL BE UNINTERRUPTED, TIMELY, SECURE OR FREE FROM ERROR;
• ANY OUTPUT OR OTHER INFORMATION OBTAINED BY YOU AS A RESULT OF YOUR USE OF THE SERVICES WILL BE ACCURATE, UP-TO-DATE, RELIABLE, NON-INFRINGING OR SECURE; OR
• DEFECTS IN THE OPERATION OR FUNCTIONALITY OF THE SERVICES WILL BE CORRECTED.

WE MAY CHANGE, SUSPEND, WITHDRAW OR RESTRICT THE AVAILABILITY OF ALL OR ANY PART OF OUR SERVICE OR SERVICES FOR BUSINESS AND OPERATIONAL REASONS AT ANY TIME WITHOUT NOTICE.

14. Limitation of Liability

NOTHING IN THESE TERMS SHALL EXCLUDE OR LIMIT OUR LIABILITY WHICH MAY NOT BE LAWFULLY EXCLUDED OR LIMITED BY APPLICABLE LAWS. THIS INCLUDES LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE AND FOR FRAUD OR FRAUDULENT MISREPRESENTATION.

SUBJECT TO THE PARAGRAPH ABOVE, WE SHALL NOT BE LIABLE TO YOU FOR:

(A) ANY LOSS OF PROFIT OR BUSINESS (WHETHER INCURRED DIRECTLY OR INDIRECTLY);
(B)ANY LOSS OF GOODWILL OR BUSINESS REPUTATION;
(C)ANY LOSS OF OPPORTUNITY;
(D)ANY LOSS OF DATA SUFFERED BY YOU;
(E)ANY INDIRECT OR CONSEQUENTIAL LOSSES WHICH MAY BE INCURRED BY YOU; OR
(F)ANY LOSS OR DAMAGE WHICH MAY BE INCURRED BY YOU AS A RESULT OF:
(Ⅰ)ANY CHANGES WHICH WE MAY MAKE TO THE SERVICES, OR FOR ANY PERMANENT OR TEMPORARY CESSATION IN THE PROVISION OF THE SERVICES (OR ANY FEATURES OR CONTENT WITHIN THE SERVICES);
(Ⅱ)THE DELETION OF, CORRUPTION OF, OR FAILURE TO STORE, ANY CONTENT AND OTHER COMMUNICATIONS DATA MAINTAINED OR TRANSMITTED BY OR THROUGH YOUR USE OF THE SERVICES;
(Ⅲ)YOUR FAILURE TO PROVIDE US WITH ACCURATE ACCOUNT INFORMATION; OR
(Ⅳ)YOUR FAILURE TO KEEP YOUR PASSWORD OR ACCOUNT DETAILS SECURE AND CONFIDENTIAL.

THESE LIMITATIONS ON OUR LIABILITY TO YOU SHALL APPLY WHETHER OR NOT WE HAVE BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES.

YOU ARE RESPONSIBLE FOR ANY MOBILE OR NETWORK CHARGES THAT MAY APPLY TO YOUR USE OF OUR SERVICES, INCLUDING DATA CHARGES. IF YOU’RE UNSURE WHAT THOSE CHARGES MAY BE, YOU SHOULD ASK YOUR MOBILE OR NETWORK SERVICE PROVIDER BEFORE USING THE SERVICES.

15. Payment

Payment Service.The Service or some parts of the Service are available only with a paid Subscription (e.g., Cici pro subscription), which is currently undergoing trials and might be subject to modifications in the future. Should there be any alterations (e.g., subscription cost and availability of the payment service), we will keep you informed via in-app notifications and promptly update the pricing page and website.

The cost of the payment services may also vary across jurisdictions and depending on how you access the Services.

We rely on third-party payment service providers ("PSPs") in order to effectuate payments. You agree to abide by any relevant Terms of Service and any other legal agreements governing your payments processing via those providers.

Payment will be subject to verification checks. In the event that we don't receive the necessary authorization, we can't be held responsible for any delay or failure to deliver your purchase.
You shall provide us with a payment method to enable payment for the purchased Services and by doing so, you:

represent that you are authorized to use that payment method and that all information you provide in connection with the purchase order is true and authentic;
authorize us to share information relating to you, your purchase order, and your payment method with PSPs in order to effectuate the payment; and
authorize us (including through PSPs) to charge you for the purchased Services using your payment method.

Taxes and Fees.Unless stated otherwise, the costs shown on the Service exclude taxes and fees that may apply to your purchase. The amount of any applicable taxes or fees will be added to the purchase price and displayed during check-out, prior to your confirmation of the purchase order. You are solely responsible for paying any applicable taxes and fees.

Subscription Period.You will be charged in advance on a recurring basis, either monthly or annually, depending on the Subscription plan you choose during the purchase. At the end of each period, your subscription will automatically renew under the same terms unless you decide to cancel it or we cancel it.

Subscription Cost Changes. We reserve the right to adjust the subscription costs at our sole discretion and at any given time. Any changes to the subscription costs will take effect at the conclusion of the ongoing subscription period.

Cancellation. You retain the right to end your subscription at any given time. We generally do not offer refunds for payments received, unless mandated by law. However, in certain special circumstances, we may consider providing refunds. These Terms do not supersede any local laws that may be in place regarding your rights to cancellation. For the avoidance of doubt, where you cancel your subscription, you may continue to use the subscription services till the end of the current subscription period.
We reserve the right to modify these payment terms, including service costs, at our sole discretion at any time as permitted by applicable law.

16. Termination

These Terms will remain effective unless terminated.

You may terminate your use of the Services at any time. We may terminate the provision of the Services or these Terms at any time with or without notice to you. If we terminate your account or you delete your account, these Terms between you and us will automatically terminate.

The right and license you grant to SPRING (SG) PTE. LTD. Parties or other users of the Services under these Terms, and any sections of these Terms which, by their nature, should survive the termination of these Terms.

17. Other Terms

a. Applicable Law and Jurisdiction. Subject to the "Supplemental Terms – Jurisdiction Specific", these Terms, their subject matter and their formation, are governed by the laws of Singapore. Any dispute arising out of or in connection with these Terms, including any question regarding existence, validity or termination of these Terms, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (“SIAC”) in accordance with the Arbitration Rules of the Singapore International Arbitration Centre ("SIAC Rules") for the time being in force, which rules are deemed to be incorporated by reference in this clause. The seat of the arbitration shall be Singapore. The Tribunal shall consist of three (3) arbitrators. The language of the arbitration shall be English.

b. Open Source. Services may contain certain open source software. Each open source software is subject to its own applicable license terms, which can be found at Open Source Notice (Android)/ Open Source Notice(iOS).

c. Entire Agreement. These Terms (including "the Supplemental Terms – Jurisdiction-Specific" below and other agreements, terms, policies, guidelines and documents incorporated herein) constitute the entire agreement between you and us regarding your use of the Services and supersede any prior agreements, communications or understandings between you and us on that subject. These Terms will be binding upon and will inure to the benefits of our and your successors, heirs and permitted assigns, respectively.

d. Assignment . Each party may not assign or transfer these Terms, except that we may assign or transfer these Terms or our rights or obligations hereunder to our affiliates or in connection with a merger, acquisition or sale of all or substantially all of our assets. If we do assign or transfer these Terms or our rights or obligations, we will only do so provided that your rights under these Terms and use of the Services will not be adversely affected and as a result of such transfer or assignment.

e. Processing of Personal Data. If your uploaded content contains personal data, you are responsible and accountable for this data. You confirm that you are either the owner of this data or that you have the necessary rights and permissions to use this data, and you represent to us that you are processing such data in accordance with applicable law.

f. Age Limit. The Services are only for people 18 years old and over (with additional limits that may be set forth in the "Supplemental Terms – Jurisdiction-Specific"). By accepting these Terms, you confirm that you are over the relevant age specified herein. If we learn that someone under the relevant age specified above is using the Services, we will terminate that user’s account.

g. No Waiver. Our failure to insist upon or enforce any provision of these Terms shall not be construed as a waiver of any provision or right.

h. Security. We do not guarantee that our Services will be secure or free from bugs or viruses. You must implement reasonable and appropriate measures designed to help secure your access to and use of the Services.You are responsible for configuring your information technology, computer programmes and platform to access our Services. You should use your own virus protection software.

i. Severability. If any court of law, having jurisdiction to decide on this matter, rules that any provision of these Terms is invalid, then that provision will be removed from the Terms without affecting the rest of these Terms, and the remaining provisions of these Terms will continue to be valid and enforceable as long as the invalid provisions do not constitute an essential obligation of the parties which removal would deprive the contract of any effect.

j. Trade Controls. You understand that your use of Services, providing Input to and obtaining Output via Services, might be subject to the laws and regulations of export controls and sanctions laws (collectively "Trade Control Laws") where the generative AI models are hosted (including, without limitation, the United States) and where the Input and Output might occur, to the extent permitted by the applicable law. You recognize that you are solely responsible for complying with all applicable Trade Control Laws. You represent and warrant that Services may not be used in or for the benefit of, or exported, re-exported, or transferred (a) to or within any country subject to comprehensive sanctions under Trade Control Requirements Laws; (b) to any party on any restricted party lists under any applicable Trade Control Laws that would prohibit your use of Services.

Supplemental Terms – Jurisdiction-Specific Indonesia. If you are using our Services in Indonesia, the following additional terms apply. In the event of any conflict between the following additional terms and the provisions of the main body of these Terms, the following terms shall prevail.

Accepting these Terms. By participating in the Services, you represent that you are at least 21 years of age or married or not under guardianship. If you are below 21 years old, you are not married or you are under guardianship, your account must be opened under the name of your parent(s) or guardian(s). Further, you represent and warrant that you have obtained consent from your parent(s) or legal guardian(s) unless you indicate otherwise. By consenting, your parent(s) or legal guardian(s) are agreeing to take responsibility for: (i) all your actions in connection with your access to the Services; (ii) any fees or charges associated with your use of any of the Services (as applicable); (iii) your compliance with these Terms; and (iv) ensuring that any of your participation in Services will not, in any event, result in any violation of applicable laws and regulations relating to child protections. If you do not have consent from your parent(s) or legal guardian(s) and your parent(s) or guardian(s) is not willing to open the account under their name, you must cease accessing the Services.
Applicable Law and Jurisdiction. These Terms, their subject matter and their formation, are governed by the laws of Indonesia. Any dispute arising out of or in connection with these Terms, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration administered by the Indonesian National Arbitration Board (Badan Arbitrase Nasional Indonesia or "BANI") located at Wahana Graha Lt. 1&2, Jalan Mampang Prapatan No. 2, Jakarta 12760 as at the date of these Terms. The arbitration shall be conducted in accordance with the Rules of BANI for the time being in force ("Rules"), which Rules are deemed to be incorporated by reference into this section except where such Rules conflict with the provisions of this section, in which event the provisions of this section shall prevail. The seat and venue of arbitration shall be Jakarta. The language of arbitration shall be English.

We and you shall request the arbitrator to include in his/her award an authorization to the party in whose favor the award is issued to register at the relevant district court in Indonesia in accordance with Law No. 30 of 1999 on Arbitration and Alternative Dispute Resolution ("Arbitration Law").

We and you agree that the BANI arbitration award is final, binding and cannot be disputed by us or you. We and you hereby waive, to the fullest extent possible, any right to appeal or challenge any award, as well as any immunity or privilege that it may have in relation to the validity or enforceability of an arbitral award or any decision relating to the same. We and you also agree to waive the applicability of Article 48 of the Arbitration Law such that the arbitration needs to be completed within a specified timeframe.

Limitation of Liabilities. No limitation of liabilities set out in Section 13 (Limitation of Liability) above shall be applicable to the extent any loss or damage is incurred by you as a result of our willful misconduct or negligence.
Waiver. We and you expressly agree to waive and set aside our respective rights and obligations under any applicable laws in the event of any termination of these Terms to the extent that such law requires any judicial pronouncement for the termination of these Terms.
Language. These Terms are prepared in the English language and Indonesian language. In the event of any inconsistency or different interpretation between the English text and Indonesian text, the English text shall prevail and the relevant Indonesian text shall be deemed to be automatically amended to conform with and to make the relevant Indonesian text consistent with the relevant English text. You acknowledge that you have read these Terms and understand the content of these Terms and that these Terms have been entered into freely and without duress. You agree that you will not use the provisions under Law of the Republic of Indonesia No. 24 of 2009 on Flag, Language, State Emblem and National Anthem or any of its implementing regulations to invalidate these Terms.

Mexico

If you are using our Services in Mexico, the following additional terms shall apply. In the event of any conflict between the following additional terms and the provisions of the main body of these Terms, the following terms shall prevail.

Input and Output. Notwithstanding Section 7 fourth paragraph above, the moral rights in connection with your Input shall not be waived, nor any portion thereof, on the understanding that the enforcement of such rights shall not affect in any manner the normal exploitation of the patrimonial rights in and over your Input, or any other right granted to SPRING (SG) PTE. LTD. Parties, in accordance with these Terms.

Limitation of Liabilities. Notwithstanding Section 13 above, we shall only be liable for immediate and direct damages that derive from our willful or negligent misconduct once a Court resolution has issued a final and binding ruling.

Termination. Notwithstanding Section 14 above, except if a breach to these Terms arises, in the event we terminate your use of the Service or these Terms, or delete your account for any other reasons, we will notify you in advance, unless the notification is prohibited due to legal reasons or would reasonably be deemed to incur harm to you, third parties,SPRING (SG) PTE. LTD., us or our affiliates.

Applicable Law and Jurisdiction. Notwithstanding Section 15 a. above, these Terms and their subject matter and formation, are governed by the Federal laws of Mexico. Any dispute arising out of or in connection with these Terms, including any question regarding existence, validity or termination of these Terms, shall be referred to and finally resolved by the competent Courts in Mexico City.

Language. The Spanish version of these Terms shall take precedence, and this English version of the Terms exist for reference purposes only, in order to comply with the Mexican Consumer Protection Law.

If you are under age 18, you may only use the Services with the consent of your parent or legal guardian. Please be sure your parent or legal guardian has reviewed, discussed and agreed to these Terms, with you.

Malaysia
Any contract in respect of the usage of the Services is deemed concluded between yourselves and SPRING (SG) PTE. LTD. in [Singapore] and the laws of [Singapore] shall govern and prevail.

Brazil
If you are using the Service in Brazil, the following additional terms apply. If there is any conflict between these additional terms and the Terms, these additional terms will prevail, considering the clauses indicated in each item:

Applicable Law and Jurisdiction (Section 15a). These Terms, their object and their formation, are governed by the laws of the Federative Republic of Brazil. Any dispute arising out of or in connection with these Terms, including any question relating to the existence, validity or termination of these Terms, shall be settled in the Court of the District of São Paulo, State of São Paulo, to the exclusion of any other, however privileged it may be or may be.
Language. The Portuguese version of these Terms shall take precedence, and this English version of the Terms exist for reference purposes only.

Australia

If you are using the Services in Australia, the following additional terms apply. In the event of any conflict between the following additional terms and the provisions of the main body of these Terms, the following terms shall prevail.

Limitation of Liabilities. The limitation of liability and disclaimer of warranties set out in Sections 11, 12 and 13 do not exclude, restrict or modify the application of any guarantee, right or remedy that cannot so be excluded restricted or modified under applicable law, including the Australian Consumer Law. Section 12 “Indemnity” is deleted and substituted with:

You agree to defend, indemnify, and hold harmless SPRING (SG) PTE. LTD, its parents, subsidiaries, and Affiliates, and each of their respective officers, directors, employees, agents and advisors from any and all claims, demands, damages, injunctions, orders, awards, settlements, losses, liabilities, liens, encumbrances, causes of action, of every kind and character, costs (including attorneys’ fees and other costs of arbitration, litigation, defense, or settlement), and expenses caused by a breach of your obligations, representations and warranties under these Terms. This provision and your indemnification obligations will survive any termination of your relationship with SPRING (SG) PTE. LTD and the expiration or termination of these Terms, by either party.

Supplemental Terms – European Union
If you are a resident of a European Union Member State, including France, Spain and Italy, the following additional terms shall apply to your use and access to the Services. In the event of any conflict between the following supplemental terms (hereinafter the “Supplemental Terms”) and the provisions of the main body of these Terms (hereinafter the “Terms of Service”), the following terms shall prevail.

Digital Services Act

This page DSA Compliance webpage sets out information that is relevant to the Digital Services Act that applies to CiCi European users.

Change to these Terms

Section 3 of the Terms of Service “Changes to these Terms” is not applicable to you and the following applies instead:
We may amend these Terms from time to time, for instance when we update the functionality of our Services, when we combine multiple apps or services operated by us or our affiliates into a single combined service or app, when there are regulatory changes.

In the event that we amend these Terms, we will notify you of the changes at least 7 days in advance by email and of the date these changes enter into force and we will specify the relevant reasons for the changes. We will also update the “Last Updated” date at the top of these Terms, which reflects the effective date of such Terms. Your continued access or use of the Services after the effective date of the new Terms constitute your acceptance of the new Terms.

Your Access to and Use of Our Services

The restrictions detailed in section 5 of the Terms of Service are without prejudice to the rights you have under Directive 2009/24 on the legal protection of computer programs.

We review content, including bots, Outputs, user profiles and other content uploaded by our users (“Content”) proactively (through systems we have in place which detect illegal and harmful Content, including Content which may be in violation of these Terms or our Community Guidelines) and reactively (for example, on receipt of notice from users or authorities). To do this we deploy a combination of technology and human moderators.

We use automated moderation technology to identify Content that violates our Terms or Community Guidelines. This technology looks at a variety of signals across Content, which may include, for example, keywords or images to detect potential violations.
Human moderators work alongside our automated moderation systems to review and assess Content that may violate our Terms or Community Guidelines. Our moderators undergo regular training on our content moderation processes and policies.

We may prevent the creation of certain Content, restrict the visibility or use of Content, or otherwise remove or restrict access to Content if we reasonably believe (i) it is in breach of these Terms or our Community Guidelines or (ii) it causes harm to us, affiliates, our users or other third parties. In case of severe or repeated violations, we might also take account level action, including suspending your access to certain features or temporarily or permanently banning your account. Our Terms and Community Guidelines set out what types of Content might be restricted or removed.

If you think we have made a mistake in removing or restricting your Content or restricting or suspending your account, you can email us at feedback@ciciai.com.

Notwithstanding sections 4 and 5 of the Terms of Service, we will notify you if we suspend or terminate your account or access to the Services and we will make reasonable efforts to provide such notice in advance, requesting you to stop any violation of these Terms or of the applicable laws which you have failed to comply with. We may however terminate your account or access to the Services without notice if providing a prior notice would cause us or another person legal liability, would compromise an investigation or the operation of any of our products, services, or systems, would cause harm to our users or would otherwise be in breach or violation of applicable law, court order or subpoena, or the direction of a legal enforcement authority.

Input and Output

Section 7 of the Terms of Service is not applicable to you and the following applies instead:
During your use of the Services, you may submit prompts, text, audios or other content or materials (“Input”) to the Services, and receive response or other output generated based on or in response to your Input (“Output”). Between you and us, you own your Input, subject to the license granted to us hereunder. We do not claim ownership of the Output.

We will use your Input and the Output to provide, maintain, operate, develop or improve the Services or the underlying technologies supporting the Services. By accepting these Terms, you hereby grant to us, our affiliates and our third party partners (“SPRING (SG) PTE. LTD. Parties”) a non-exclusive, royalty-free, sublicensable, transferable and worldwide licence, for the duration of any intellectual property rights pertaining on your Input and Output, to reproduce, ,use, modify or create derivative works from your Input and Output in connection with the provision of the Services or SPRING (SG) PTE. LTD. Parties’ respective operation of their businesses. For the avoidance of doubt, the rights are granted on a “royalty-free” basis meaning that you are granting to SPRING (SG) PTE. LTD. Parties the right without the obligation to pay royalties, fees or other payments to you or to any third party, to the extent permitted by local law.
You represent and warrant that you own or have necessary license, authorization or clearance to submit your Input to the Services, and to grant to SPRING (SG) PTE. LTD. Parties the right in accordance with these Terms. You shall only be responsible for ensuring that your Input is non-infringing and complies with applicable laws and regulations as well as these Terms. You shall indemnify, defend and hold harmless SPRING (SG) PTE. LTD. Parties against any claims arising from or in connection with your Input.

Given the nature of machine learning and artificial intelligence, bots available on Cici may provide incorrect, fake or false Output. The Output is provided for general information and reference purposes only. The Output is not intended to amount to information or advice on which you should rely. You should evaluate the accuracy of any Output as appropriate for your use case. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the Output. We make no representations, warranties, guarantees or conditions that any Output is authentic, accurate, verifiable, reliable, complete or up-to-date and disclaim any and all representations, warranties, guarantees and conditions of any nature for the Output, expressly or implied.

Output generated for you is not unique. The bots may generate the same or similar output for different users.

Feedback

Section 11 of the Terms of Service is not applicable to you and the following applies instead:
You grant us worldwide permission to reproduce by any means, including digital means, distribute, create derivative works of, modify, publicly perform (including on a through-to-the-audience basis), communicate to the public, make available, publicly display on our Services, and otherwise use and exploit the Feedback and derivatives thereof for the purposes of improving our Services and promoting our Services, free of charge, and whether as provided or as modified, for the legal duration of any intellectual property rights pertaining on your Feedback.

Indemnity

Section 12 of the Terms of Service is not applicable to you and the following applies instead:
YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD US HARMLESS FROM ANY AND ALL LIABILITIES, LOSSES AND DAMAGES ARISING OUT OF A BREACH BY YOU OR ANY USER OF YOUR ACCOUNT OF THESE TERMS OR THE TERMS AND CONDITIONS OF THE THIRD PARTY LLMS, YOUR VIOLATION OF APPLICABLE LAWS AND REGULATIONS OR THIRD PARTY RIGHTS, YOUR FRAUD OR OTHER ILLEGAL ACTS, OR YOUR INTENTIONAL MISCONDUCT OR GROSS NEGLIGENCE, TO THE EXTENT PERMITTED BY THE APPLICABLE LAW.

Warranties and Exclusion of Warranties

Section 13 of the Terms of Service is not applicable to you and the following applies instead:
AS A CONSUMER IN THE EU, YOU BENEFIT FROM A LEGAL GUARANTEE OF CONFORMITY AND A LEGAL GUARANTEE FOR HIDDEN DEFECTS ON THE CICI SERVICES. YOU HAVE THE RIGHT TO ENFORCE THE LEGAL GUARANTEE OF CONFORMITY IN THE EVENT OF THE APPEARANCE OF A LACK OF CONFORMITY DURING THE ENTIRE PERIOD OF SUPPLY OF THE DIGITAL SERVICE. IN THIS CASE, PLEASE CONTACT US AT feedback@ciciai.com. AND WE WILL PROVIDE YOU WITH THE RELEVANT INSTRUCTIONS THEREOF.
IF YOU ARE A RESIDENT OF FRANCE, THEN THE WARRANTY RIGHTS DESCRIBED IN ANNEX 1 APPLY.

Limitation of Liability

Section 14 of the Terms of Service is not applicable to you and the following applies instead:
LIABILITY. AS LONG AS WE HAVE PERFORMED WITH PROFESSIONAL DILIGENCE, WE ARE NOT LIABLE FOR ANY LOSS OR DAMAGE INFLICTED BY US, UNLESS IT IS: A RESULT OF OUR VIOLATION OF THESE TERMS OR PREDICTABLE AT THE MOMENT THESE TERMS WERE AGREED UPON.WE DO NOT ACCEPT LIABILITY FOR LOSS OR DAMAGE CAUSED BY CIRCUMSTANCES OUTSIDE OF OUR REASONABLE CONTROL. WE DO NOT DISMISS OR RESTRICT OUR LIABILITY TO YOU IN ANY MANNER THAT WOULD BE ILLEGAL. YOU CONTINUE TO HAVE COMPLETE PROTECTIONS OF THE LAWS APPLICABLE TO YOU.

Termination

Notwithstanding section 15 of the Terms of Service, we will only terminate the provision of the Services with prior notice to you. We will give you the opportunity to oppose to our decision, by contacting us feedback@ciciai.com.

Other Terms

Applicable law and jurisdiction – Section 17a of the Terms of Service is not applicable to you and the following applies instead. These Terms, their subject matter and their formation, are governed by the laws of your country of residence. Any dispute arising out of or in connection with these Terms, including any question regarding existence, validity or termination of these Terms, shall be referred to and finally resolved by the courts having jurisdiction in your country of residence.

ANNEX 1 – Additional terms applicable if you are a resident of France

Warranty rights As a consumer in France, you benefit from a legal guarantee of conformity and a legal guarantee for hidden defects on the Cici services. In the below guarantee clause, “trader” refers to us and “consumer” to you.
Legal guarantee of conformity

You have the right to enforce the legal guarantee of conformity in the event of the appearance of a lack of conformity during the entire period of supply of the digital content or service.. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date of its appearance.

The legal guarantee of conformity implies the obligation to provide all updates necessary to maintain the conformity of the digital content or service during the entire period of supply of the digital content or service.

The legal guarantee of conformity gives the consumer the right to have the digital content or service brought into conformity without undue delay following his/her request, free of charge and without major inconvenience to him/her.

The consumer may obtain a price reduction by keeping the digital content or service, or a rescission of the contract with a full refund in exchange for the waiver of the digital content or service, if:

The traders refuses to bring the digital content or service into conformity;

The conformity of the digital content or service is unjustifiably delayed;

The digital content or service may not be brought into conformity without cost to the consumer;

The conformity of the digital content or service causes major inconvenience to the consumer;

The non-conformity of the digital content or service persists despite the professional's unsuccessful attempt to bring it into conformity.

The consumer is also entitled to a price reduction or rescission of the contract where the lack of conformity is so serious as to justify immediate price reduction or rescission of the contract.

The consumer is then not obliged to ask for the digital content or service to be brought into conformity beforehand.

In cases where the lack of conformity is minor, the consumer has the right to rescind the contract only if the contract does not provide for payment of a price.

Any period of unavailability of the digital content or service in order to bring it into conformity shall suspend the remaining guarantee period until the digital content or service is supplied in conformity again.

The rights mentioned above result from the application of articles L. 224-25-1 to L. 224-25-31 of the French Consumer Code.

A trader who obstructs the implementation of the legal guarantee of conformity in bad faith is liable to a civil fine of up to EUR 300 000, which may be increased to 10% of the average annual turnover (Article L. 242-18-1 of the French Consumer Code).

Legal guarantee for hidden defects

The consumer also benefits from the legal guarantee for hidden defects in application of articles 1641 to 1649 of the French civil code, for a period of two (2) years from the discovery of the defect. This guarantee entitles the consumer to a price reduction if the digital content or service is kept or to a full refund in exchange for the waiver of the digital content or service.